Device Connection Limit and Connection Stability Problem

thoyyib

Hi,

We have many Groups and User Accounts created in our SmartEye system. Our SmartEye server have recently started having problem with connection stability with the C310A Camera. The devices goes Online and Offline randomly see the video in the link below
device-connection-issue.mp4

This connection stability problem starts to happen when we Login and Connect more than 10 devices to SmartEye system. It seems like the SmartEye Server has strict restriction or limit of 10 online devices or connections at a time.

We see the below message from the SmartEye Logs "[BVAA]count[11] beyond maxOnlineDeviceCount[10]". Is there a way to change this maximum number of connection limit?




Our users are having alot of problem because of the unstable connection

thoyyib

lihui2006 post on2021-3-3 11:52
OK,dear bro, pls show us your serverIP or server MAC, there is really this limit for free usage,
w ...

Hi, we are running our SmartEye Server in AWS EC2. Do you need the Public IP Address and the Physical MAC Address?

thoyyib

thoyyib post on2021-3-3 12:11
Hi, we are running our SmartEye Server in AWS EC2. Do you need the Public IP Address and the Physi ...

I have emailed the the IP and MAC address to Huang

thoyyib

Hi,

We are experiencing Live Stream stability issues again with SmartEye Web API. This time we are facing a different issue.
The SmartEye Web API is not able to load live stream from more than 6 C310A cameras.


We can load the Live Video from more than 6 C310A cameras using the SmartEye Monitor Software


We are using SmartEye Web API for our applications, we were able to live stream from 9 C310A cameras simultaneously before. Can you please advise.

thoyyib

coldflame post on2021-6-18 15:26
new update sent to you

Thanks. We will check the update and get back to you

thoyyib

Hi,
We have updated the SmartEye Web API to the latest version "webAPI_nginx.2021-05-26 16-31-04".
After updating we noticed that the SOS command and function of C310A camera does not work with the latest Web API

We are not able to receive the 'notifiy_event_source' message from Web API when the SOS button is pressed. Can you please advice if there has been any changes to this function.
If we are using the wrong command or function, please provide us the correct one.

thoyyib

thoyyib post on2021-6-21 17:09
Hi,
We have updated the SmartEye Web API to the latest version "webAPI_nginx.2021-05-26 16-31-04".  ...

Please note that we are also using the latest version of SmartEye Server

thoyyib

bai_315 post on2021-6-21 17:32
Hello, please delete the browser cache, reload it, and then look at the print information of the c ...

After we cleared the browser cache, we are now getting error in the SOS function.
It looks the the SmartEye Server is not able to resolve the SOS command "notify_pu_record_status" command to SmartEye Web API

This is notification call back error, before when we push SOS button the server will return 2 message 2 web 1.notify_event_soure  2.notify_pu_record_status but now when we push then SOS button the server return only 'notify_pu_record_status' message.
notify_pu_record_status is mean camera recording video. if we can't get "notify_event_source message" we will not know the client push SOS button or recording video.

thoyyib

bai_315 post on2021-6-21 18:20
After our test, we found that the information of SOS alarm on and off is the same. Print as: Notif ...

Thanks. Our web application depends heavily on the SmartEye Web API.
If we cannot get "notify_event_source" response from SmartEye Server we will not know if the user pressed SOS button or not
The "notify_pu_record_status" is to indicate the Video is recording and the video recording can be triggered using SOS and Video Record button, with this response we wont know if the SOS button was press or if Video Record button was pressed.

We need the SmartEye Server to provide us a response that indicate that the SOS button was pressed, like it did before in the old version

thoyyib

IBeli post on2021-6-22 09:17
Hi, did you means the new version Web Api has the problem and the old version worked fine?
if is  ...

Yes, the problem is in the new SmartEye Web API "webAPI_nginx.2021-05-26 16-31-04"
In the old version everything works fine. The old Web API is able to detect the SOS button press in C310A Camera and send "notify_event_source" message via API