Device Connection Limit and Connection Stability Problem

thoyyib

bai_315 post on2021-6-21 17:32
Hello, please delete the browser cache, reload it, and then look at the print information of the c ...

After we cleared the browser cache, we are now getting error in the SOS function.
It looks the the SmartEye Server is not able to resolve the SOS command "notify_pu_record_status" command to SmartEye Web API

This is notification call back error, before when we push SOS button the server will return 2 message 2 web 1.notify_event_soure  2.notify_pu_record_status but now when we push then SOS button the server return only 'notify_pu_record_status' message.
notify_pu_record_status is mean camera recording video. if we can't get "notify_event_source message" we will not know the client push SOS button or recording video.

bai_315

thoyyib post on2021-6-21 17:58
After we cleared the browser cache, we are now getting error in the SOS function.
It looks th ...

After our test, we found that the information of SOS alarm on and off is the same. Print as: Notify_ pu_ apply_ for_ opening_ Dialog. I will give feedback to the R & D personnel to debug this problem as soon as possible.

thoyyib

bai_315 post on2021-6-21 18:20
After our test, we found that the information of SOS alarm on and off is the same. Print as: Notif ...

Thanks. Our web application depends heavily on the SmartEye Web API.
If we cannot get "notify_event_source" response from SmartEye Server we will not know if the user pressed SOS button or not
The "notify_pu_record_status" is to indicate the Video is recording and the video recording can be triggered using SOS and Video Record button, with this response we wont know if the SOS button was press or if Video Record button was pressed.

We need the SmartEye Server to provide us a response that indicate that the SOS button was pressed, like it did before in the old version

IBeli

thoyyib post on2021-6-21 21:12
Thanks. Our web application depends heavily on the SmartEye Web API.
If we cannot get "notify ...

Hi, did you means the new version Web Api has the problem and the old version worked fine?
if is that, we will have a test for the new version and repair the problem as soon as possible.

thoyyib

IBeli post on2021-6-22 09:17
Hi, did you means the new version Web Api has the problem and the old version worked fine?
if is  ...

Yes, the problem is in the new SmartEye Web API "webAPI_nginx.2021-05-26 16-31-04"
In the old version everything works fine. The old Web API is able to detect the SOS button press in C310A Camera and send "notify_event_source" message via API

IBeli

thoyyib post on2021-6-22 13:52
Yes, the problem is in the new SmartEye Web API "webAPI_nginx.2021-05-26 16-31-04"
In the old ver ...

It is clear.
This morning we have tested the new version problem you posted, but the result is same with the old version, bug you posted is not exist.
I recommend you test the problem using the demo at http://host:port/demo/pushutdownrebooteventsource.html
or give us a remote desktop.

thoyyib

IBeli post on2021-6-22 16:42
It is clear.
This morning we have tested the new version problem you posted, but the result is s ...

Hi, how can you say the problem does not exist without showing the working solution. Are you able to get the "notify_event_source" message from API?
We checked in http://host:port/demo/pushutdownrebooteventsource.html' and the result is the same, we dont get "notify_event_source" message

We can provide you remote access to server. Please message in the WeChat group


We are talking about the SOS button action in the C310A camera. When we press the SOS button in C310 Camera, we recieve the "notify_event_source" message via API.
I think the "notify_event_source" is not been sent when SOS button is pressed. Was this function removed or replaced with a new message? We dont get any response in any API for SOS button press in new API
I am not sure if there is a misunderstanding between us or if you are talking about the wrong function.

thoyyib

thoyyib post on2021-6-22 17:59
Hi, how can you say the problem does not exist without showing the working solution. Are you able  ...

Here is additional information from our tests







This is the test from the OLD SmartEye Web API

thoyyib

IBeli post on2021-6-22 16:42
It is clear.
This morning we have tested the new version problem you posted, but the result is s ...

When will you be available to remote to our server and check the issue?

coldflame

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