Device Connection Limit and Connection Stability Problem

thoyyib

Hi,

We have many Groups and User Accounts created in our SmartEye system. Our SmartEye server have recently started having problem with connection stability with the C310A Camera. The devices goes Online and Offline randomly see the video in the link below
device-connection-issue.mp4

This connection stability problem starts to happen when we Login and Connect more than 10 devices to SmartEye system. It seems like the SmartEye Server has strict restriction or limit of 10 online devices or connections at a time.

We see the below message from the SmartEye Logs "[BVAA]count[11] beyond maxOnlineDeviceCount[10]". Is there a way to change this maximum number of connection limit?




Our users are having alot of problem because of the unstable connection

lihui2006

OK,dear bro, pls show us your serverIP or server MAC, there is really this limit for free usage,
we will remove that for your own certain server.

thoyyib

lihui2006 post on2021-3-3 11:52
OK,dear bro, pls show us your serverIP or server MAC, there is really this limit for free usage,
w ...

Hi, we are running our SmartEye Server in AWS EC2. Do you need the Public IP Address and the Physical MAC Address?

thoyyib

thoyyib post on2021-3-3 12:11
Hi, we are running our SmartEye Server in AWS EC2. Do you need the Public IP Address and the Physi ...

I have emailed the the IP and MAC address to Huang

thoyyib

Hi,

We are experiencing Live Stream stability issues again with SmartEye Web API. This time we are facing a different issue.
The SmartEye Web API is not able to load live stream from more than 6 C310A cameras.


We can load the Live Video from more than 6 C310A cameras using the SmartEye Monitor Software


We are using SmartEye Web API for our applications, we were able to live stream from 9 C310A cameras simultaneously before. Can you please advise.

coldflame

new update sent to you

thoyyib

coldflame post on2021-6-18 15:26
new update sent to you

Thanks. We will check the update and get back to you

thoyyib

Hi,
We have updated the SmartEye Web API to the latest version "webAPI_nginx.2021-05-26 16-31-04".
After updating we noticed that the SOS command and function of C310A camera does not work with the latest Web API

We are not able to receive the 'notifiy_event_source' message from Web API when the SOS button is pressed. Can you please advice if there has been any changes to this function.
If we are using the wrong command or function, please provide us the correct one.

thoyyib

thoyyib post on2021-6-21 17:09
Hi,
We have updated the SmartEye Web API to the latest version "webAPI_nginx.2021-05-26 16-31-04".  ...

Please note that we are also using the latest version of SmartEye Server

bai_315

thoyyib post on2021-6-21 17:09
Hi,
We have updated the SmartEye Web API to the latest version "webAPI_nginx.2021-05-26 16-31-04".  ...

Hello, please delete the browser cache, reload it, and then look at the print information of the console.