Device Connection Limit and Connection Stability Problem

thoyyib

Hi,

We have many Groups and User Accounts created in our SmartEye system. Our SmartEye server have recently started having problem with connection stability with the C310A Camera. The devices goes Online and Offline randomly see the video in the link below
device-connection-issue.mp4

This connection stability problem starts to happen when we Login and Connect more than 10 devices to SmartEye system. It seems like the SmartEye Server has strict restriction or limit of 10 online devices or connections at a time.

We see the below message from the SmartEye Logs "[BVAA]count[11] beyond maxOnlineDeviceCount[10]". Is there a way to change this maximum number of connection limit?




Our users are having alot of problem because of the unstable connection

thoyyib

coldflame post on2021-6-28 15:40
dear sir, it's designed to serve the admin users.
we'd like to do it if you would like to pay for i ...

Wow. This is really surprising.
The person who remoted into our Server told us that it was a bug in the SmartEye system and now you are telling us it is designed this way. Thanks but we are not interested in paying for the bug fixes

coldflame

dear sir, it's designed to serve the admin users.
we'd like to do it if you would like to pay for it (2KUSD) or purchase 20pcs BC310 from us.

thoyyib

thoyyib post on2021-6-23 12:05
The issue is now identified. I will wait for the BesoVideo team to release a new update with the b ...

Hi, when can we expect to get the Update to fix the SOS function issue for none Admin Users?

thoyyib

coldflame post on2021-6-23 10:21
ok,now in wechat

The issue is now identified. I will wait for the BesoVideo team to release a new update with the bug fix. Thanks for the quick support

IBeli

thoyyib post on2021-6-23 10:07
When will you be available to remote to our server and check the issue?

i will remote your server this morning, as soon as possible.

coldflame

ok,now in wechat

thoyyib

IBeli post on2021-6-22 16:42
It is clear.
This morning we have tested the new version problem you posted, but the result is s ...

When will you be available to remote to our server and check the issue?

thoyyib

thoyyib post on2021-6-22 17:59
Hi, how can you say the problem does not exist without showing the working solution. Are you able  ...

Here is additional information from our tests







This is the test from the OLD SmartEye Web API

thoyyib

IBeli post on2021-6-22 16:42
It is clear.
This morning we have tested the new version problem you posted, but the result is s ...

Hi, how can you say the problem does not exist without showing the working solution. Are you able to get the "notify_event_source" message from API?
We checked in http://host:port/demo/pushutdownrebooteventsource.html' and the result is the same, we dont get "notify_event_source" message

We can provide you remote access to server. Please message in the WeChat group


We are talking about the SOS button action in the C310A camera. When we press the SOS button in C310 Camera, we recieve the "notify_event_source" message via API.
I think the "notify_event_source" is not been sent when SOS button is pressed. Was this function removed or replaced with a new message? We dont get any response in any API for SOS button press in new API
I am not sure if there is a misunderstanding between us or if you are talking about the wrong function.